Front Office Manager

Front Office Manager

The Front Office Manager will ensure that the customer receives a warm welcome and an excellent, personalised and efficient service at all times while dealing with any member of the Front Office Team

Duties & Responsibilities:

Create and amend SOPs for the department, to follow all standards, policies, and procedures.

Performs other duties as assigned to meet business needs.

·To act as a Duty Manager on occasion. Recruit, train & manage the front office and night teams.

· Manage and agree rosters to cover the hotels requirements.

·Gain product knowledge to promote and drive the hotel rooms and facilities actively.

· To action all enquiries, taken by telephone, email or in person, promptly and maintain a high standard of customer service whilst doing so.

·To ensure that all reservations are captured and confirmed in a timely and courteous manner in accordance with Killaloe Hotel & Spa policy.

·Manage daily handover briefing at the beginning of morning/evening shift to ensure hotel events or special requirements for the day are communicated to all relevant.

·Receive and register guests on arrival in line with company check-in procedures.

·Liaise with Housekeeping Department on guest requirements.

·Liaise with Housekeeping Department to ascertain the availability of cleaned and checked rooms which may be required for early check-in.

·Liaise with F&B department to ensure breakfast, lunch and dinner and other related bookings are taken.

· Liaise with Sionna Spa to support call answering and bookings are completed in a timely manner.

· Liaise with Sales, Marketing & Events to ensure promotions are outlined to entire front office.

·Manage systems for group & event bookings and providing clear guest feedback. Manage the day-to-day bookings and requirements of Corporate and Tour Operators clients. 

· Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed.

· To ensure that entries in the Reslynx system are accurate and complete in accordance with SOP.

· Conduct team training and regular evaluations to ensure that customer service is consistently of a high quality.

·To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Killaloe Hotel & Spa policy.

· Be familiar and liaise with local tourist attractions, amenities and activities and be able to assist customers with their requirements.

· Manage various platforms for guest reviews.

To apply please send CV to [email protected]